退款和退貨政策
Return time limit
For questions about refunds and returns, please contact us at sparrowon@gmail.com.To create a better shopping experience for the customer, our company will adopt a 7-day return policy. If 7 days have passed since your purchase, we will not be able to offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Meanwhile,Our company will cover the shipping fee for products with quality problems or wrong shipment. Customers can easily return the product to our warehouse in Hong Kong, as well as ask for replacement or refund of money.
Return type not allowed
Several types of items are exempt from returns. Products sold during the event cannot be returned due to non-quality problems, and private and disposable products cannot be returned.
Other non-returnable items
gift card
some health and personal care items
In order to complete your return, we need a receipt or proof of purchase.
In some cases, only partial refunds are granted:
Any item not in original condition, damaged or missing parts due to reasons other than our fault.
Any item returned more than 20 days after delivery
Refund
Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund.
If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within a certain number of days.
Delayed or lost refunds
If you haven’t received your refund, please check your bank account again first.
Then contact your credit card company and it may take some gift for your refund to be officially released.
Next contact your bank. It usually takes some processing time before a refund is issued.
If you’ve done all of this and still haven’t received your refund, please contact us at sparrowon@gmail.com.
Sale item
Only regular-priced items can be refunded. Items sold cannot be refunded.
Comminication
We only replace defective or damaged items. If you need to exchange it for the same item, please email us at sparrowon@gmail.com and send your item to:8 Castle Peak Road, Tuen Mun.
Shipping returns
To return your product, you should mail your product to: 8 Castle Peak Road, Tuen Mun
You will be responsible for paying your own return shipping. Shipping charges are non-refundable. If you receive a refund, return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you’re returning a more expensive item, you might consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.